Frequently Asked Questions

How Does the Cat Wizard work?
The Cat Wizard is a simple plug and play device that "tells" your Cat Genie that it has a full cleaning solution cartridge installed. Without a Cat Wizard you are forced to buy expensive, proprietary cleaning solutions from only one supplier every month or otherwise your Cat Genie will not run at all.

How easy is it to install the Cat Wizard?
The Cat Wizard simply plugs into the connector that your cartridge reader is now currently plugged into. There is NO soldering or wiring required. The only tool you will need is a #2 Phillips screwdriver with a 6" or longer shaft to remove the 4 screws in the Cat Genie's back cover. The whole entire install can be done in 10 minutes or less!

What cleaning solutions can I use to refill the cleaning solution cartridge?
We do not endorse any one particular product, and of course you want to use soap solutions that are pet friendly. That being said, we have been using Simple Green Cat Formula for years with great results. We buy it by the gallon and it is EXTREMELY economical!

What model Cat Genies work with the Cat Wizard?
Model 120 and 120 Plus. The Cat Wizard is NOT compatible with the Cat Genie Model 60 or A.I. (Artificial Intelligence) Model.

How is your customer support?
Stellar! We use 3 Cat Wizards ourselves and we have been using and maintaining Cat Genies for over 12 years. We are based in the USA and answer calls and texts 7 days a week! We are VERY responsive and helpful should you ever have an issue.

How many times can a cleaning solution cartridge be refilled?
We have refilled the same cartridge hundreds of times. The silicon plug is easy to remove and can be used over and over again because it is extremely flexible.